With 14 years’ experience operating in the archiving market for highly regulated businesses, including finance and healthcare, bluesource understands how to optimize Symantec solutions. The company has developed deep skills and knowledge of the Enterprise Vault application that has elevated their capability to support a wider range of clients on behalf of Symantec—and their selection into the Technical Support Partner Program is a true endorsement of this. “We deliver coordinated support, have in-depth product knowledge, a proven call handling system and maintain high levels of customer satisfaction. We handle several thousand support calls each year and escalate less than 2 percent to Symantec for resolution—a real demonstration of the quality of our people,” says Edwards. “Furthermore, our expertise extends through to our global migration team that has extensive experience in migrating customers from other archive platforms to Enterprise Vault.”
Additionally, besides holding expert status with Symantec for archiving, bluesource was also the first partner in the world to achieve expert status with Clearwell, Symantec’s eDiscovery platform. “Combined with our experience in Data Insight and NetBackup, we provide clients a holistic view of Information Governance and guide them on the right solution design for their specific needs,” says Edwards.
bluesource is consistently focused on adding value to customers, offering a wider range of services beyond the design and implementation of technology solutions, developing a world class solution operation, a managed service for Enterprise Vault that required custom development to yield the telemetry required and an advanced migration technology. More recently, bluesource has created a managed service for Clearwell— the first of its kind—that allows customers to retain all data within their security boundaries, yet offering a cloud-like experience and pricing model. Complimenting this service, bluesource has also introduced Discovery Assist—a support service for paralegals and attorneys with a 90-minute end user support response guarantee for the Symantec eDiscovery platform.
Always listening to their client’s business requirements and delivering what customers say they need, bluesource is currently working on solutions that bridge on-premises with the cloud. “No one company is exclusively in one or the other,” says Edwards. “That’s why our new solutions have a high adoption rate. bluesource believes in incremental evolution of its portfolio so that security and data integrity is never comprised. Our work demonstrates an inherent passion to deliver solutions that impact our customers business whether it’s to save money, reduce risks, improve quality or move them to the cloud. We do this with the confidence that we know our space inside out and can advise with only the customer’s interest as our focus.”