The BRMs are the Liaison Between Business and IT
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The BRMs are the Liaison Between Business and IT

Murshid Khan, CIO, Stewart Information Services
Murshid Khan, CIO, Stewart Information Services

Murshid Khan, CIO, Stewart Information Services

Challenges in technology to meet enterprise needs in 2013 and expectations

Security and regulatory compliance will still be one of the high priority items on the list. While companies have done a great job in protecting their enterprise from unforeseen events, the emergence of mobile computing will pose serious risks to the enterprise.

Cloud offering standardization: Vendors have their ways and tool to support their Cloud environment. There needs to be some kind of standard so that the corporations can have a better handle moving between vendors when needed.

Steering transformational initiatives within your business environment that typically required IT

At Stewart, we defined a process where the larger core projects are managed by enterprise PMO (outside of IT) with close coordination between Business and IT. Typically, we ask business to sponsor projects, with IT being the co-sponsors and taking the lead from software

development perspective.

Created “Business Relationship managers” roles. The BRMs are the liaison between Business and IT. They are responsible for reviewing and approving the final business requirements to make sure we have better control over business needs and cost.

Manner in which Data is used to head off problems and complications before they happen

Most companies are challenged with the master data management. Data sits in many places within the organization with no cohesiveness. The other challenge is who owns the data– are these business units, corporate or IT owned. At Stewart, we created a data governance team led by Strategy group, and represented by business units, process group, BRM, and the IT team. The goal is to understand what data we have, and where they reside, document the current state of systems and processes, Analyze and standardize information, and define the new process and data flow.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

Big data: This is the data that is being captured through various sources such as Social media and search engines, etc. There will be lots of opportunities for niche companies to help corporations leverage the data for revenue generation and to stay ahead of competition. Better analytics tools: Although there are applications; however, it is an effort to get results easier and faster.

Technology trends impacting enterprise business environment

Big Data: Making use of unstructured data for competitive advantages. Desktop virtualization technology for mainstream use. This hasn’t really taken off as a main stream technology or solution. Having a cost effective, standard method of desktop virtualization will help be efficient, cost effective, and centrally managed and secured.

My roles and responsibilities as a CIO

My role has expanded from head of technology to include global Procurement and Strategic Sourcing, and Strategy and Deployment, ePMO. CIOs are in a much better position to move into the COO or CEO role as they understand the business as well as systems to support it.

Lessons Learned as a CIO

CIO roles are no longer just the technologist to deploy technology such as ERP system or similar products and services. It has expanded far beyond just running a smooth tech organization and successful project manager. It is true business partnership role where CIOs are helping company grow revenue by working closely with your business partners; bring great ideas to the table.

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